My approach differs by client.

Here's one example:

Assess

Assess the way the individual thinks, the way they make decisions, what they think is important, what motivates them, and how they communicate

Start

Start with a series of key interviews to undertand the surrounding dynamics

Interpret

Add a qualitative interpretation of the results, including recommendations on how to lead, manage, and communicate with employees through transition.

Action

Work closely with assessed client to develop specific behaviors and goals to close gaps in their performance.

Debrief

Debrief key client, and with respect to confidentiality, recap for the client's boss.

Coach

Begin a coaching or mentoring relationship.  Keeps the client on track with goals, client reports to their management on how well they're doing.  Tangible, accountable, and effective.  Weekly check-ins.

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